Exchange Policy

7-Day Exchange Policy

We want you to love what you order. If something isn't right, you can request an exchange within 7 days of receiving your parcel.

Check before you pay

Open parcel is allowed, so you can check your order in front of the rider before you pay.

Eligible for exchange

The item is unused, unwashed and in the same condition you received it
Unstitched suits have not been cut, stitched or altered
Packaging, tags and all pieces (shirt, dupatta, trouser) are included

Not eligible for exchange

Items that have been cut, stitched, washed, worn or altered
Requests made more than 7 days after delivery
Minor colour differences caused by screen settings or photography lighting

Damaged, defective or wrong item

If you receive a damaged, defective or wrong item, contact us within 48 hours of delivery with your order number and clear photos (an unboxing video helps us resolve it faster). We will replace it at no extra cost to you.

How to request an exchange

WhatsApp us at +92 304 6236629 or email nisartextile2@gmail.com with your order number, the item you want to exchange and the reason.
We will confirm your request.
Send the item back in the packaging it came in to: Nisar Textile, Shop No. 65/66, Basement, Lyallpur Commercial Market, Factory Area, Faisalabad.
Once we receive and check the item, we will dispatch your exchange.

You can exchange for another colour or product of equal value, or for a higher-value item by paying the difference.

Return delivery

For change-of-mind exchanges, the customer sends the item back to us and we deliver the exchange item free of charge. For damaged, defective or wrong items, we cover delivery both ways.